Last updated: July 21, 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the 11th Hour Coffee website at 11thhourcoffee.com, your purchase of products through our online store, and any related services we provide. By browsing our site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

11th Hour Coffee ("we," "us," or "our") is a specialty coffee roaster with café locations in Santa Cruz, California. These Terms apply to all online transactions and to your use of our website, subscription services, and any other offerings provided through 11thhourcoffee.com.

2. Eligibility

You must be at least 18 years of age to create an account, place an order, or enroll in a subscription. By using our site or services, you represent and warrant that you meet this age requirement. We do not knowingly transact with minors. If we become aware that a user is under 18, we will close the account and cancel any outstanding orders.

3. Your Account

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at help@11thhourcoffee.com if you suspect unauthorized access to your account.

We reserve the right to terminate or suspend accounts that violate these Terms, engage in fraudulent activity, or are otherwise used in a manner we determine to be harmful to 11th Hour Coffee or other customers.

You may not transfer or assign your account to another person or entity.

4. Products and Pricing

4.1 Product Descriptions

We make every effort to display our products accurately, including descriptions, roast profiles, tasting notes, and origin information. However, we do not warrant that product descriptions or other content on our site are error-free, complete, or current. Coffee is an agricultural product and flavor profiles may vary by harvest season.

4.2 Pricing

All prices are listed in U.S. dollars. We reserve the right to change prices at any time without prior notice. Price changes will not apply to orders already placed and confirmed. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

4.3 Product Availability

Products are subject to availability. We reserve the right to limit quantities, discontinue products, and modify our catalog at any time. Small-batch and limited releases (including Lucky Lot offerings) are available while supplies last and are not subject to reorder guarantees.

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, suspected fraud, or errors in pricing or product information. An order confirmation email does not guarantee acceptance — we will notify you separately if an order is cancelled.

5.2 Payment

We accept major credit cards and other payment methods made available at checkout. By submitting your payment information, you represent that you are authorized to use the payment method provided. All transactions are processed securely through our payment processors (Shopify Payments and/or Stripe). We do not store full payment card data on our servers.

5.3 Sales Tax

Sales tax is calculated based on applicable state and local rates for the delivery address. California orders are subject to California sales tax as required by law. Tax-exempt customers must contact us at joel@11thhourcoffee.com prior to placing an order.

6. Shipping and Delivery

6.1 Processing and Shipping Times

Orders are typically roasted and shipped within 2–5 business days. Roast-to-order products may require additional time. We will communicate estimated processing times at checkout and via order confirmation email. We are not responsible for carrier delays once a package has been handed off to the shipping carrier.

6.2 Shipping Carriers and Costs

We ship via USPS, UPS, and other carriers. Shipping costs are calculated at checkout based on package weight and destination. Free shipping thresholds, when offered, are applied to the merchandise subtotal before tax.

6.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipment. If you do not wish to have the order reshipped, we will issue store credit minus the original shipping cost.

6.4 Risk of Loss

Title and risk of loss for products pass to you upon delivery to the shipping carrier. We are not responsible for lost or stolen packages after confirmed delivery.

7. Returns and Refunds

7.1 Coffee and Perishable Goods

Due to the perishable nature of roasted coffee, we accept returns of unopened whole-bean coffee orders within 30 days of the delivery date for a full refund minus original shipping and handling costs. Pre-ground coffee and opened bags are not eligible for return.

If your order arrives damaged or defective, please contact us at help@11thhourcoffee.com within 7 days of delivery with a photo of the damaged item. We will replace the item or issue a refund at our discretion.

7.2 Merchandise

Non-perishable merchandise (apparel, gear, accessories) may be returned in unused, original condition within 30 days of delivery. Return shipping costs are the customer's responsibility unless the return is due to our error.

7.3 Food and Café Orders

Prepared food and café orders are non-refundable once consumed. If you experience a quality issue with an in-café order, please speak with our team at the café or contact us within 1 day of the visit.

7.4 How to Initiate a Return

To start a return, contact us at help@11thhourcoffee.com. Do not ship items back without first receiving a return authorization from us.

8. Subscription Orders

8.1 Subscription Program

We offer recurring coffee subscriptions managed through Recharge. By enrolling in a subscription, you authorize us to charge your payment method on a recurring basis at the frequency you select (weekly, bi-weekly, or monthly) until you cancel.

8.2 Billing and Renewal

Subscription orders are charged automatically at the start of each billing cycle. You will receive a notification email prior to each upcoming charge. If a charge fails, we will retry according to our standard dunning schedule. Continued failed charges may result in subscription suspension.

8.3 Subscriber Discount

Active subscribers receive a 10% discount on all qualifying subscription orders. This discount is applied automatically and may not be combined with other promotional discounts unless explicitly stated.

8.4 Skipping, Pausing, and Cancelling

You may skip, pause, or cancel your subscription at any time through your customer account portal, powered by Recharge, or by contacting us at help@11thhourcoffee.com. Changes must be made before the next scheduled charge date to take effect for that cycle. Cancellations requested after a charge has processed will take effect for the following cycle; the charged order will ship as scheduled.

8.5 Subscription Product Changes

We reserve the right to change subscription product offerings, including Roaster's Choice selections, based on seasonal availability and sourcing. We will communicate significant changes in advance.

8.6 Gift Subscriptions

Gift subscriptions are purchased and managed by the purchaser. The recipient does not have an account or access to the subscription management portal. All product, grind, and frequency selections are locked in at checkout by the purchaser. Gift subscriptions run for the fixed number of shipments selected at purchase. No refunds are available once a gift subscription shipment cycle has begun.

9. Intellectual Property

All content on this website — including text, images, graphics, logos, product names, blend names, copy, and design — is the property of 11th Hour Coffee or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

The 11th Hour Coffee name, logo, and product names (including This Is It, Shadow Work, Theory of Everything, Conversations Matter, Dark Matter, Placebo Effect, and Lucky Lot) are trademarks or common law marks of 11th Hour Coffee. Unauthorized use is prohibited.

10. Acceptable Use

You agree not to use our website or services to:

• Submit false, fraudulent, or misleading information in connection with an order or account.

• Engage in any activity that interferes with the operation of our site or servers.

• Attempt to gain unauthorized access to our systems, other customer accounts, or any part of our infrastructure.

• Use automated tools (bots, scrapers, crawlers) to access or collect data from our site without express written permission.

• Resell products purchased from us without authorization.

• Violate any applicable local, state, federal, or international law in connection with your use of our site.

11. Reviews and User-Generated Content

Our site may allow you to submit product reviews or other content through third-party platforms such as Judge.me. By submitting a review, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with our products and marketing.

You represent that any content you submit is truthful, based on your genuine experience, and does not infringe the rights of any third party. We reserve the right to remove reviews that are fraudulent, abusive, contain personal information, or otherwise violate our policies.

12. Third-Party Services and Links

Our website and services interact with third-party platforms including Recharge (subscription management), Klaviyo (email and SMS), Judge.me (reviews), ShipStation (fulfillment), Gorgias (customer support), and GA4/Microsoft Clarity (analytics). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

Our site may contain links to external websites. We do not endorse and are not responsible for the content, accuracy, or practices of linked third-party sites.

13. Disclaimers

The 11thhourcoffee.com website and all products and services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from use of our site will be accurate or reliable.

14. Limitation of Liability

To the fullest extent permitted by applicable law, 11th Hour Coffee and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, or services — including but not limited to lost profits, lost data, or business interruption — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless 11th Hour Coffee and its owners, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of our site or services, your violation of these Terms, or your violation of any rights of a third party.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Santa Cruz County, California.

16.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at joel@11thhourcoffee.com and give us 30 days to attempt to resolve the dispute informally. This requirement does not prevent either party from seeking emergency injunctive relief.

16.3 No Class Actions

To the fullest extent permitted by law, you agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms at 11thhourcoffee.com/policies/terms-of-service and update the 'Last updated' date. Material changes will be communicated by email (if you are a registered customer) or via a notice on our website. Your continued use of our site or services after changes take effect constitutes your acceptance of the revised Terms.

18. Wholesale and B2B Accounts

Wholesale and business-to-business purchasing is subject to a separate Wholesale Agreement. If you are interested in carrying 11th Hour Coffee at your establishment, contact us at joel@11thhourcoffee.com. Wholesale pricing, minimums, and terms are not applicable to retail or online orders.

19. SMS Marketing Terms

If you opt in to 11th Hour Coffee SMS marketing, your participation is governed by our SMS Terms, available at 11thhourcoffee.com/sms-terms, and by our Privacy Policy. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

20. Contact Us

Questions about these Terms? Reach us at:

11th Hour Coffee

1001 Center Street, Suite 1, Santa Cruz, CA 95060

Customer support: support@11thhourcoffee.com

Phone: (831) 322-4599